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FREQUENTLY ASKED QUESTIONS

What Payments do you accept?

You can order securely online using your Visa, MasterCard, American Express, Discover cards. We also accept Paypal, or you can mail us a check.  Just add the items to your shopping cart and then check-out.

How long will it take for my order to arrive?

Orders received M-F before 4pm eastern time are usually shipped that same day. We ship domestic orders via USPS Priority Mail which averages 2-3 day service or by UPS Ground which can take from 1 to 5 days depending on your distance from our home state, Michigan.

Military orders (AP, AE, APO, FPO address) are delivered by the military's delivery system and can take anywhere from a couple of days to one month.  Unfortunately, the delivery time is out of our control, and tracking is not available.  While the delivery time varies greatly, the cost is minimal and the product always arrives in good condition.

International orders are sent by International Priority Mail  and the delivery time is subject to local postal conditions and delivery times can take from 4 days to several weeks depending on customs and local delivery conditions. These shipments may also incur a local customs charge upon delivery.

What countries do you ship to?

Everywhere that the Post Office delivers to - you can see all the international countries we deliver to here:



Am I safe using my credit card on your site?

Absolutely. In fact you are safer ordering from our site than a lot of the big name companies. When you place your order it is transmitted via Secure Socket Layer (SSL) encryption to our secure server.  Our Secure Sockets Layer  128-bit software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information is passed on to our server.

What if I am unhappy with my order?

We offer a ONE FULL YEAR guarantee. If you're unhappy with your order for any reason, click here.

 

 

 

 
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Star Comm Industries is a BBB Accredited Business. Click for the BBB Business Review of this Holiday LED retailer in Vicksburg MI

 




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